Is your Firestick not working? 15+ Solutions to Fix It

Have you ever encountered a situation where your Firestick is not working? Amazon Firestick, as an excellent streaming device, allows you to easily watch programs from almost any streaming platform on your TV screen. Suddenly discovering that your FireStick is not functioning, and you can’t get it to respond, is a frustrating scenario. In this article, we will discuss troubleshooting procedures for Firestick to help you diagnose issues and fix a non-responsive FireStick.


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Reasons Why Your Firestick not Working


Issues such as an Amazon Fire Stick malfunctioning, media being replaced by a black screen, and apps failing to load correctly frequently stem from outdated software, internet connection problems, or inadequate power supply.

When a Fire Stick doesn’t turn on or function, it’s often due to power-related issues, though selecting the wrong HDMI input or improper TV activation are also common causes. Various solutions exist to address the prevalent problems with a Fire Stick, including those related to black screens, signal absence, and difficulties in loading media.

  1. FireStick Won’t Turn On: Your Firestick might not power up, possibly due to issues with the power source or hardware.
  2. Firestick Isn’t Responding: Sometimes, the Firestick will display just fine but won’t respond to the remote. There likely aren’t any connection issues between your TV and the Firestick.
  3. Firestick Can’t Connect to Wi-Fi: The device may struggle to connect to your Wi-Fi network, possibly due to network problems or incorrect settings.
  4. TV Displays a Blank Screen: Sometimes, your TV might show a blank screen when connected to the Firestick, which could be due to connection or resolution mismatches.
  5. Fire Stick Black Screen: This issue might occur due to incorrect input settings on your TV or problems with the Firestick’s connection.
  6. Remote Not Functioning Properly: The Firestick remote might fail to work correctly, potentially due to depleted batteries or pairing issues.
  7. Fire TV Remote App Can’t Connect: You might face difficulties connecting the Fire TV remote app to your Firestick, which can stem from network issues.
  8. Apps Crash or Refuse to Load: Occasionally, apps on the Firestick might crash or not load, possibly due to software glitches or insufficient memory.
  9. Fire TV Logo Stuck on Screen: This issue, where the Fire TV logo freezes on your screen, might indicate a boot problem or software issue.
  10. Fire TV Won’t Stop Reading Screen: If your Fire TV continuously reads out the screen content, it could be due to an enabled accessibility feature.
  11. Fire TV Stick Can’t Update: Problems with updating the Firestick could arise from connectivity issues or insufficient storage space.
  12. No Sound: This problem could be due to incorrect audio settings on your Firestick or TV, or issues with your audio equipment.
  13. Overheating: The firestick might overheat, potentially due to prolonged use or poor ventilation around the device.

How to Fix Firestick Not Working

If you’re looking for a comprehensive guide on how to troubleshoot Firestick not working issues, continue reading the article. Below are some of the best solutions to help you quickly restore the normal operation of your Amazon Fire TV Stick.

1. FireStick Won’t Turn On

Step 1: If your FireStick won’t turn on, make sure the remote has new batteries. The Alexa remote uses more power with its Bluetooth connection than standard remotes, so old batteries might cause issues.

Step 2: Check and ensure that the power for the Fire TV Stick is correctly plugged in.

Step 3: If your remote has new batteries and the restart command doesn’t work, you should force-restart the device. Simply unplug it and wait for about a minute before plugging it back in. After reinserting, when the device restarts, you should see the Fire TV logo.

2. Firestick Isn’t Responding

Step 1: If the Firestick is unresponsive to the remote, ensure that its batteries are new. The Alexa remote, using Bluetooth, requires more power than standard remotes, so old batteries could be causing issues.

Step 2: If it’s not a remote issue, the next thing to try is restarting the device. Hold down the “Select” and “Play/Pause” buttons for 10 seconds, and you should see an alert warning you that the device is about to restart.


Step 3: If your remote has new batteries and the restart command doesn’t work, then you should force-restart the device. Simply unplug it and wait for about a minute before plugging it back in.


3. Firestick Can’t Connect to Wi-Fi

Step 1: If your Wi-Fi seems not to be working, first go to the Fire TV main screen, select “Settings,” then choose “Network,” and press the menu button (button with three horizontal lines) to forget your network. Then, log back into the network to reconnect.


Step 2: Restart your WiFi router. Usually, the simplest method is to unplug the router, let it sit for about a minute, then plug it back in and wait for it to complete the startup process. During this waiting period, restarting the Firestick device won’t hurt either.

Step 3: If your Wi-Fi network isn’t showing up at all, make sure your FireStick is within the coverage range. Try moving the router and Firestick closer, removing any objects between them, especially any metal objects.

4. TV Displays a Blank Screen

Step 1: If your Firestick displays a blank screen for more than a few minutes, the first thing to try is to restart the device. To do this when you can’t access the settings screen, you need to simultaneously hold down the “Select” and “Play/Pause” buttons for about 10 seconds. When the Fire TV logo appears, you can release the buttons on the controller.


Step 2: Check the HDMI connection, ensuring the device is correctly connected to the TV’s HDMI port. Amazon recommends using the included connecting cable before trying any third-party cables. If the TV has multiple HDMI ports, trying a different HDMI port is also a good idea.

5. FireStick Black Screen

Step 1: The FireStick black screen or no display issue is often caused by selecting the wrong HDMI input on the TV. If your TV displays a no-signal error message, try selecting another HDMI source using the “Input” or “Source” button on the TV remote.

Step 2: Another common reason is insufficient power for the device to operate properly or turn on as it should. Ideally, it’s best to directly connect the Fire Stick to the wall. Power adapters and surge protectors can affect the stability of media devices like streaming sticks.

6. Remote Not Functioning Properly

If you’ve replaced the batteries, make sure you’re within range, and if the remote still does not work, you may need to restart the FireStick with the following steps.

Step 1: Press and hold the LeftMenuBack buttons for 10 seconds.

Note: On older first-generation FireStick remotes, omit holding the Back button. Additionally, allow a total of 15 seconds for the operation.

Step 2: Release the buttons and wait 60 seconds before continuing.

Step 3: Remove the batteries from the remote.

Step 4: Unplug your FireStick from its power source and wait 60 seconds before continuing.

Step 5: Plug in your FireStick’s power source and wait for the home screen to appear.

Step 6: Reinsert your remote’s batteries.

Step 7: Hold the Home button on your remote for 40 seconds, then release.

Step 8: Within 60 seconds, the remote should reconnect with your FireStick.

7. Firestick Remote App Can’t Connect

For those preferring not to use the physical Firestick remote, the Firestick app offers an alternative control method for your setup.

To troubleshoot any difficulties with the Fire TV app, first verify that your device is on the same Wi-Fi network as your FireStick. If the app remote isn’t responding, you might need to reestablish the connection with your Fire TV Stick. Here’s how to do it:

Step 1: Download the Firestick app for Apple or Android.

Step 2: Ensure you are connected to the same Wi-Fi network as your Fire TV Stick.

Step 3: Open the Fire TV app and select an available device.

Step 4: Follow the on-screen prompts to complete the process.

8. Apps Crash or Refuse to Load

Step 1: If your app crashes or refuses to load, one technique to fix app crashes is to clear the cache and/or data of the problematic app. You can easily clear the cache by going to FireStick Settings > Applications > Manage Installed Applications. Select the app experiencing issues, then choose “Clear Cache.”


Reading: How to Clear Cache on Firestick (Quick Guide)

Step 2: If the problem persists, you can clear the app’s data. This will delete all the information and settings configured in the app. To clear the app’s data, follow the same steps but choose “Clear Data.”

Step 3: If clearing cache and data doesn’t fix the persistent app crashes, you may need to uninstall and reinstall the app.

  1. Firestick Logo Stuck on Screen

Step 1: Unplug the FireStick from the television and its power source, reconnect it, and try again.

Step 2: If the issue continues, be sure the power source you are using is strong enough to power the FireStick, and give the device 25 minutes to get itself unstuck from the logo screen.

Step 3: Lastly, try a different HDMI port on your television, as the selected port may be causing the issue.

10. Firestick Won’t Stop Reading Screen

There’s a feature on Amazon Fire TV products called VoiceView that’s actually quite the godsend for visually impaired users. When activated, it will read whatever available text is displayed onscreen. Sometimes though, the feature can get toggled on by accident. After you’ve finished hyperventilating (because you thought your FireStick was possessed), follow these quick few steps to disable the screen-reading function.

Step 1: Select Settings.

Step 2: From the Settings menu, select Accessibility, then choose VoiceView. Then all you have to do is confirm that you actually want to turn the feature off.

And if you’d rather not deal with software, you can also turn off VoiceView by simply pressing and holding the Back and Menu buttons on your Firestick remote.

11. Firestick Stick Can’t Update

While FireStick should perform automatic updates to ensure you’re getting the best user experience, there are times when updates may start failing. Here’s how to troubleshoot and fix this issue.

Step 1: If your Fire Stick isn’t online, you can attempt to reconnect from the Network screen. If you’re still having trouble after this, you may want to unplug your Fire TV and give it several seconds to reboot, then reconnect to your TV. You can also try physically resetting your modem or router.

Step 2: Another common reason your Fire TV Stick may not be updating is because you have too many apps and games on the device. Generally speaking, a Fire TV Stick needs around 500MB of free space for new updates to download and install successfully.

Step 3: If you want to check how much space is available, head into Settings, then choose My Fire TV.


Step 4: Select About, then choose Storage.

You’ll be able to see how many bytes your Fire TV Stick is currently consuming on this screen. If it’s more than 500MB, it might be a good idea to delete a few apps that you’re not using anymore. This will free up some space for those much-needed software updates.

12. No Sound

Step 1: The first step to resolving this problem is checking if the TV or FireStick audio is muted or turned down really low. This may seem obvious, but you’d be surprised by how easily such a small detail can go unnoticed.

Step 2: If audio settings are not the issue, check the connections. Ensure that the HDMI and any optical connectors are plugged in properly. Also, make sure your cables are not visibly faulty.

Step 3: If the problem is not with the cables or connections, you may want to check for any device updates as I detailed above. If there is a new software update pending, carry out the update.

Step 4: You may also need to change an audio setting on your FireStick. Sometimes turning off Dolby Digital Plus in your FireStick settings can fix audio problems. Go to Settings > Display & Sounds > Audio > Dolby Digital Output, then turn it off and see if your audio issue has been fixed.

13. Overheating

Step 1: Immediately disconnect your Firestick from the power source and allow it to cool down for a while.

Step 2: Ensure that your Firestick is placed in a well-ventilated area with adequate air circulation.

Step 3: Clear any objects around the Firestick that might block air flow and cause overheating.

Step 4: Position your Firestick away from direct sunlight or any heat sources.

Step 5: Utilize the HDMI extender provided with your Firestick to distance it from the heat of the TV.

Step 6: Reduce continuous streaming time to prevent prolonged operation and overheating.

Step 7: Make sure your Firestick software is up to date, as software issues can sometimes cause overheating.

Step 8: As a last resort, perform a factory reset on your Firestick, but be aware this will erase all data and settings.

14. Fire Stick turns on and off by itself

Step 1: Restart your Fire Stick. Unplug your Fire Stick, wait 30 seconds, and plug it back in. After power cycling your device, turn it on and check to see if it continues to turn itself off. Temporary bugs can often be resolved by doing this.

Step 2: Try using your Fire Stick on another TV. If the problem is with your TV and not your Fire Stick, your Fire Stick will resume working normally on a different display. If not, then the problem is likely with your Fire Stick.

Step 3: Make sure the TV your Fire Stick is connected to supports HDCP. Amazon Fire Sticks require HDCP-compatible displays, and while the overwhelming majority of TVs out there support this feature, not all will. An online search for your TV’s model will tell you if your TV supports HDCP or not.

Step 4: Try using your Fire Stick with another HDMI port on your TV. If you don’t have another TV to test your Fire Stick on, try using a different HDMI port on your TV. Sometimes, problems can be specific to a port on your TV, and issues like this can cause strange problems like devices shutting themselves off.

Step 5: Connect FireStick directly to your TV. If you have a setup where your Fire Stick isn’t directly connected to your TV, like if it’s connected to an HDMI hub for example, try connecting it directly to your TV. All devices may not be compatible with Fire Stick, and some can cause issues when used with it.

Step 6: Reset your Fire Stick. If none of the above steps do anything to address your issue, try resetting your Fire Stick. If your problem is software-related on the Fire Stick itself, resetting your Fire Stick back to factory defaults can solve these issues.

Step 7: Contact Amazon support. If none of the steps listed in this article work, there may be a deeper problem with your Fire Stick. Either way, the next step is to contact support, explain what fixes you’ve tried, and listen to their suggestions.

15. Firestick Buffering Issues

A download speed of 5 Mbps is usually fast enough to stream 1080p content, and you’ll need at least 15 Mbps for 4K videos. If you’re having buffering issues with your Firestick, there are a few things you can do to troubleshoot it and hopefully improve the connection. 

  1. Run Speed TestsTo check what speed you’re currently getting, run a speed test. There’s a speed test option available in the Amazon Fire TV settings, but a test on any device that’s connected to your WiFi will show you if your connection is fast enough.
  2. Restart Fire TV Stick and WiFi RouterThen you should restart both your Fire TV device and WiFi router.
  3. Move the Fire Stick and Router Closer TogetherNext, you should try to position the Firestick and your router as close to each other as possible and remove any obstructions between the Firestick and the router.

If you aren’t getting the speeds your ISP claims you should, it will have a customer support number that you can call. However, if the speed you recorded is close to what your ISP claims to be providing but still isn’t fast enough, you may need to upgrade to a more expensive plan.

Reading: Solving Firestick Buffering Issues

16. Audio Delay Issue on FireStick

If you notice a delay between the sound and picture, go to Settings > Display and Sounds > Audio > AV Sync Tuning.

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Make the most of your Firestick by choosing the best IPTV service available. Elevate your entertainment and cut the cords of traditional cable with our feature-rich and reliable IPTV solution. Explore a world of entertainment at your fingertips – start streaming with the best IPTV service for Firestick today!

Related reading: Best IPTV Service for Firestick: 2023 Edition


Hopefully, the solutions provided in our list have addressed your issue. If not, you might consider attempting some of the alternative fixes mentioned. As is often the case with electronic devices, a simple restart can work wonders in resolving various problems. In the event that none of the suggested solutions prove effective, a factory reset could be a last resort to troubleshoot persistent issues, although it comes with the drawback of erasing any stored data on the device.

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